Privacy Policy

1. Introduction

AK Shopia ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit simiemediaw.online (the "Website"), how we use it, and the choices you have. By using the Website or placing an order, you agree to this policy.

2. Information we collect

We may collect the following information:

• Order details: your name, phone number, delivery address, email address and the items you order
• Account details: your login information if you create an account
• Payment details: confirmation of advance delivery charges or other payments. We do not store your card or banking passwords
• Messages: anything you send us by WhatsApp, email or the contact form, including photos you share for damaged or wrong items
• Technical data: your device type, browser, IP address and pages visited, collected through cookies and similar tools

3. How we use your information

• To process, confirm, pack and deliver your orders
• To contact you about your order by call, SMS or WhatsApp
• To handle refunds, exchanges and support requests
• To manage your account and improve our Website, products and service
• To prevent fraud, fake orders and misuse of the Website
• To send offers or updates, only where you have agreed or asked to receive them

4. Who we share it with

We do not sell or rent your personal information. We share it only when needed to run our business, with:

• Courier partners who deliver your parcel and need your name, phone number and address
• Payment and service providers who help us process payments or run the Website
• Authorities when we are required to do so by law

These partners may use your information only to provide their service to us.

5. Cookies

Our Website uses cookies, which are small files stored on your device. They help keep items in your cart, remember your preferences and understand how visitors use the Website. You can block or delete cookies in your browser settings, but some parts of the Website, such as the cart and checkout, may not work properly without them.

6. How we protect your information

We take reasonable steps to keep your information safe, including secure hosting and limiting who can access your order details. However, no website or online system can be guaranteed to be 100% secure, so we cannot promise absolute security.

7. How long we keep your information

We keep your information only as long as needed to complete your order, handle returns and support, keep business and tax records, and meet legal requirements. After that, we delete it or make it anonymous.

8. Your choices and rights

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct information that is wrong or out of date
• Ask us to delete your information, unless we need to keep it for legal or order-related reasons
• Stop receiving promotional messages from us

9. Children's privacy

Our Website is meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

10. Third-party links

Our Website may link to other sites such as WhatsApp or social media. We do not control these sites and are not responsible for their privacy practices. Please read their policies before sharing your information.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. Continuing to use the Website after changes means you accept the updated policy.

12. Contact us

For any privacy questions or requests, contact us on WhatsApp at 0314 0997230 or email Akshopia@gmail.com.