Refund & Exchange Policy

Wrong, damaged or missing items

If your order arrives damaged, defective, incorrect or with an item missing, please tell us within 48 hours of delivery. Send us:

• Your name and order number
• Clear photos or a short video of the item and the parcel
• A short description of the problem

Once we confirm the issue, we will send a replacement or refund you in full, and we cover the shipping cost.

Change of mind

If you would like to exchange or return an item you changed your mind about, contact us within 7 days of delivery. The item must be:

• Unused and in its original condition
• In its original packaging, with all tags and accessories

For these returns, the customer pays the return shipping cost.

Items we cannot accept back

• Makeup, beauty and personal-care items that have been opened or used, for hygiene reasons
• Items that have been used, washed, damaged by the customer, or changed in any way
• Items returned without their original packaging
• Requests made after the time limits above

How to request an exchange or refund

Refunds

Approved refunds are processed within 5–7 working days and sent back using the same method you paid with, or another method we agree on with you. Original shipping charges are refunded only when the mistake was ours.

Exchanges

You can exchange an item for the same product in a different variant, or for another product of similar value, depending on stock. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Cancelling an order

To cancel an order, message us as soon as possible. We can cancel it only if it has not been shipped yet.

Changes to this policy

We may update this policy from time to time. The version on this page applies at the time you place your order.