Everything you need to know about how your order gets from us to your door.
We deliver to all major cities, towns and most areas across Pakistan through trusted courier partners. If your area is not covered by our courier, we will contact you before dispatching your order.
Orders are processed and dispatched within 1–2 working days after they are confirmed. Orders placed on Sundays or public holidays are processed on the next working day.
During sales, festive seasons or high-demand periods, processing may take a little longer. We will keep you informed if that happens.
Once dispatched, most orders arrive within 3–5 working days. Remote areas may take a few extra days. Delivery times are estimates and can be affected by weather, courier delays or events outside our control.
To confirm your order, we ask for an advance payment of Rs. 300 towards delivery charges. This helps us avoid fake or cancelled orders. Our team will share the payment details when we confirm your order, and the remaining balance is paid to the courier on delivery.
Choose your products and complete checkout with your correct name, phone number and address.
Our team contacts you by call or WhatsApp to confirm the order details and the advance delivery charges.
Your items are checked, carefully packed and handed to our courier partner.
We send you your tracking details. The courier delivers to your address and may call you before arriving.
After dispatch, we send your tracking number by WhatsApp or SMS. If you have not received it within 2 working days of ordering, message us with your order number and we will check right away.
Make sure your name, phone number and full address are correct and complete. Keep your phone on and reachable so the courier can contact you. We are not responsible for delays or failed deliveries caused by wrong or incomplete details.
If the courier cannot reach you or no one is available to receive the parcel, they will usually try again. If delivery still fails, the parcel is returned to us and we will contact you. Re-shipping may require you to pay the delivery charges again.
Please check that the parcel is sealed and undamaged when it arrives. If it looks opened or damaged, tell the courier and contact us straight away. For wrong, damaged or missing items, report the problem within 48 hours of delivery as explained in our Refund & Exchange Policy.
If your order is late or tracking shows no movement, contact us and we will follow up with the courier. If a parcel is confirmed lost, we will send a replacement or refund you.
We may update this policy from time to time. The version on this page applies at the time you place your order.
Our support team is available 24/7 to help you. You can also email us at Akshopia@gmail.com.